Your ibi device

The ibi device is 100% plug-and-play. The first thing you’ll want to do is plug it in and then move forward from there.  All your data—meaning your photos, videos and music files—will be stored on your ibi device and will be accessible remotely via the ibi app so you can experience convenience without sacrificing your privacy.
To set up your device:
  • Locate ibi within 75 feet from your router with as few walls and floors as possible.
  • Make sure Wi-Fi is available.
  • Plug in your ibi and wait for the light to turn solid. Your ibi device will detect the Wi-Fi connection to get up and running.
  • For setup, have your mobile phone handy and be sure that Bluetooth is switched on. We’ll go over setting up the mobile app in the next section.
If you are experiencing network issues or performance lag, you can safely restart/reboot the device with no worries about data loss. Please note that this can take up to 10-15 minutes.

In some circumstances, you will need to perform a factory reset, which will delete all data, all users and the owner on your ibi device. The unit will be reset to factory default status, and will need to be set up again.
  • Make sure your ibi device is online to perform a System Erase using the Web or Mobile app.
  • Initiating a Factory Reset;
Please note that the device may take up to 30 minutes to complete resetting. When it is complete, your ibi device will be as good as new and you can set it up from scratch.
Via App
  • Access the ibi device with the ibi mobile app or web app.
  • Select the 3-line menu icon in the upper left-hand corner of the screen. This will expand the ibi menu system.
  • Select Settings. The ibi Settings window will open and display information and settings specific to the ibi device.
  • Select the ibi listed under CURRENT STORAGE. This will expand the Device menu.
  • Select Erase All Data. This will open a confirmation dialog box. Tap Yes proceed if you choose to continue with this process. Otherwise Tap Cancel to end this process.
  • Follow the on-screen instructions and enter the unique confirmation code provided on this challenge page. This will open the page confirming that this process will delete all data, user and owner content.
  • Select the Erase All Data button to continue.
Via 60+ Second Pin Reset
  • Make sure that the device is plugged into power
  • Insert a paperclip or similar object and press (hold) the pin reset button for 60+ seconds or until the ibi LED turns off or the device itself powers off.
  • Release the pin reset button after the LED or ibi is off.
  • ibi will reboot itself, the LED will go through a series of blinking until the LED is solid white again.
  • At this stage, ibi is ready to be set up again